Knowledge Centre

Re-send a welcome email to a user

If a user in your organisation has accidentally deleted or can’t locate their Lifetick welcome email, you can re-send the invitation. Go the User Management screen and select the user by clicking on them. Note: Coaches can access their own clients from the ‘My clients’ screen. Note this may be called ‘My employees’, ‘My students’, […]

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Add users to an organisation

Organisations include businesses, schools and families. Within the organisation users can be coaches (e.g. managers, teachers, parents), clients (e.g. employees, students, children) or both. To add users to your organisation, go to the User Management screen and click on ‘+ Add user’. Note: Only users with the ‘Super coach’ role can add users for the […]

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Add payment details for our organisation account

All organisations receive a full 14 day trial. During the trial, all functionality is available and you can choose whatever size plan you require and change the plan during the trial. At any time before the trial you can enter your payment details. Note: This will create a monthly recurring subscription which you can cancel […]

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Check the monthly billing amount for our organisation

Pricing for organisations is automatically calculated based on the number of users at the time of monthly billing. Account owners can add and remove users whenever they choose. However, they will only be charged based on the number of users on the actual billing date. Go to ‘Settings’ and the ‘Billing’ tab. You can view […]

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Display our logo in Lifetick emails to users

For organisations, you can include your logo in the automated emails that go to your users when they are added to your organisation. Go to ‘Settings’ and the ‘Branding’ tab. Check the ‘Show our logo in emails’ box as shown below. Click ‘Select image’ to upload an image. This can be the same as your […]

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Display a custom message in the welcome email for new users in our organisation

Lifetick generates automated emails for new users added to organisation accounts. However, these can be customised to provide additional content relevant to the organisation itself and the new users. Go to ‘Settings’ and the ‘Branding’ tab. Check the ‘Display a custom message…’ box as shown below. Enter your custom message in the box provided and […]

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Show our logo in our organisation account

You can display your own logo inside your Lifetick organisation account. It will appear on the top left of each page. All users will see this when logged in to Lifetick. This is included as part of the functionality to Provide my users with a custom login screen with my logo. Please visit this article […]

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Provide our users with a custom login screen with our logo

Go to ‘Settings’ and the ‘Branding’ tab. Check the show your logo box as shown below Click on ‘Select image’ to upload a logo to your Lifetick organisation account. Click on ‘Save branding’. You can now direct your users to the url provided on your branding screen. It will now contain your logo. Users can […]

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Redirect users to our website after they log out

When you have an organisation account for Lifetick, you can redirect users to a different url when they log out. This might be to your organisation’s intranet or a webpage designed specifically for clients. It may also be your own custom Lifetick login page. Go to ‘Settings’ and the ‘Branding’ tab. Check the redirect box […]

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